Privacy Policy

ClimbHarder (“we”, “our”, or “us”) values your privacy and is committed to protecting your personal data. This Privacy Policy explains what data we collect, how we use it, and your rights regarding your information.

1. Information We Collect

1.1 Account Information

Email address (via OAuth providers such as Google or Apple)
OAuth authentication tokens

1.2 User-Provided Data

Name, gender and birth date information
Climbing training routines and session records
Session settings such as workout duration, sets, repetitions, and rest times
User-created notes, tags, and comments

1.3 Automatically Collected Information

When you use our app or website, certain information is collected automatically to help us understand usage patterns, troubleshoot issues, and improve the overall service experience. This includes:

Device Information: Device model, operating system version, unique device identifiers (such as UUID or device token), and language/region settings.
App Usage Data: Time and duration of app sessions, screens visited, button clicks, and other interaction logs that help us analyze how users navigate and use features.
Crash Logs & Diagnostics: In the event of a crash or error, anonymized crash reports are automatically collected (e.g., using services like Firebase Crashlytics) to identify technical issues and enhance stability.
Performance Metrics: Metrics related to loading speed, API response time, and connectivity status to improve app performance and user experience.
Log Data: In certain cases, server logs may record IP address, access time, and user agent information for security, anti-abuse, and debugging purposes.

This data is collected in a way that does not directly identify you personally, and we do not use it to attempt identification unless required for security, legal, or technical troubleshooting purposes.

1.4 Cookies and Tracking Technologies

We may use cookies on our website to store user preferences and analyze usage patterns to improve service quality.

2. Purpose of Collecting Information

We use your data for the following purposes:

To provide and improve our services
To manage and authenticate user accounts
To save and analyze your workout data
To offer customer support and respond to inquiries
To send service updates and important notifications

3. Retention Period

We retain your personal data while your account is active.
If you delete your account, all associated personal data will be deleted promptly.
Some data may be retained as required by law.

We do not sell or share your personal information with third parties, except in the following cases:

When required by law or a legal request
When you give explicit consent for specific services

5. Data Deletion Procedures

Data will be deleted once the purpose of collection is fulfilled.
Electronic files are deleted securely, and paper records (if any) are shredded or incinerated.

6. Your Rights

You have the right to:

Access your personal information
Request correction of inaccurate data
Request deletion of your data
Request restriction of data processing

You can exercise these rights via the in-app settings or by contacting us at the email below.

7. Children’s Privacy

Our service is not intended for users under the age of 13, and we do not knowingly collect personal data from children. If we discover that we have collected data from a child under 13, we will delete it immediately.

8. Data Security Measures

We implement the following measures to protect your data:

Data encryption during transmission
Access control and authorization management
Regular security reviews and updates
Staff training on privacy and data protection

9. Policy Updates

We may update this Privacy Policy to reflect changes in legal requirements or service improvements. Any updates will be notified through the app or website. If significant changes are made, we may request renewed user consent.

10. Contact

If you have any questions or concerns about this Privacy Policy, please feel free to contact us.

Email: climbharder.app@gmail.com